Shipping policy

We keep things sleek, right down to your delivery.
All orders are shipped via NZ Post and fully tracked for your peace of mind.

Flat Rate Shipping
We offer simple, fair flat-rate shipping across New Zealand to keep things easy for you:

Auckland: $6
North Island: $10
South Island: $12

Keeping things transparent and fair matters to us. As we grow, shipping prices may adjust, but we’ll always aim to keep costs as low and reasonable as possible for our customers.

Tracked Standard Delivery
Estimated 1–3 business days within New Zealand. Please allow extra time during public holidays.

Processing & Dispatch
Orders are processed and dispatched within 1–2 business days (up to 3 days when experiencing high volumes of orders). Once your order is on the way, you’ll receive a confirmation email with tracking details.
Please note: Orders placed on weekends or public holidays will be processed the next business day.

Delivery Areas
We currently ship nationwide across Aotearoa (New Zealand).
🌍 International shipping is coming soon — stay tuned via our email signup!

Need Help?
Email our friendly support team at hellotamed@gmail.com — we aim to respond within 1–2 business days.
During peak periods, response times may be slightly longer, but we promise to get back to you as soon as possible.

Once your order has been handed over to NZ Post, it is in their care. If your parcel goes missing or is delayed, please contact NZ Post directly at www.nzpost.co.nz using your tracking number.
Of course, if you need further support, feel free to reach out to us — we’re happy to help where we can.